Extatic Ai facilitates AI-generated content and user interactions spanning text, images, video, and voice features on https://extatic.ai and/or any of our online channels, platforms, products, or services, including all content contained therein ("Services"). In keeping with our commitment to user safety and legal compliance, this Content Removal Policy outlines the processes and criteria for removing content that violates our Policies or the law.

1. Scope

This Policy applies to all content on the Services, including AI-generated images, videos, audio, chat outputs, and AI character names and profiles. Private, user-specific AI chat interactions remain governed by our Terms of Service and Privacy Notice, but remain subject to our moderation controls and to removal under this Policy.

2. Grounds for Content Removal

Content may be removed if it includes, constitutes, or promotes any category prohibited under our Blocked Content Policy, including without limitation: content that exploits or endangers minors or resembles minors in any way; non-consensual intimate imagery or deepfakes of real persons; impersonation of real individuals or celebrities; non-consensual scenarios, incest, or bestiality; content connected to human trafficking or exploitation; violent, hateful, or otherwise illegal content; and content infringing privacy or intellectual property rights.

3. How Removal Is Initiated

Content reviews may be triggered by:

• Automated detection by our proprietary LLM-based moderation systems, which screen both user inputs and generated outputs;
• User or third-party reports submitted under our Complaint Policy;
• Requests from depicted individuals (see Section 4);
• Legal takedown requests (see Section 6); and
• Periodic audits by our moderation team.

4. Requests by Depicted Individuals — Expedited NCII Removal

Any person who believes that content available on the Services depicts them (or the person on whose behalf they are authorized to act) without their consent — including AI-generated content that resembles them — may request its removal by contacting [email protected] with the subject line "Content Removal Request".

The request should include: identification of the specific content (link or description); a statement that the requester is the depicted individual (or authorized to act on their behalf); and sufficient information for us to assess the resemblance claim. We may request reasonable verification of identity, which will be handled confidentially and used solely for processing the request.

For content constituting a non-consensual intimate depiction of a real, identifiable person, we will remove the content within 48 hours of receipt of a valid request, in accordance with applicable law (including the TAKE IT DOWN Act). The content will be restricted from view immediately upon initial review while verification is completed. We will also make reasonable efforts to remove identical copies of such content from the Services.

Consent to appear in content is revocable: where any content is based on a real person's consent, that person may withdraw consent at any time, and the content will be removed.

5. Review, Decision, and Appeals

Our moderators assess the context, nature, and potential harm of reported content against our Terms of Service, Community Guidelines, Blocked Content Policy, and applicable law. Each removal decision is documented, including its rationale.

Content that clearly depicts illegal activity, credible threats, or extremely harmful material is removed immediately, pending further investigation.

Where content associated with a user's account is removed, the user will generally be notified of the action taken. If immediate removal is necessary to prevent harm or comply with law, content may be removed prior to notification. Users may appeal a removal decision by replying to the removal notice or contacting [email protected]; appeals are reviewed by staff not involved in the original decision. If a disagreement regarding removal of content in which a person is depicted cannot be resolved internally, we will allow the disagreement to be resolved by a neutral body.

Resolution timelines follow our Complaint Policy: acknowledgment within 24 hours and resolution within a maximum of seven (7) calendar days, with the expedited timelines in Section 4 taking precedence where applicable.

6. Legal Compliance

We comply with valid, legally binding takedown requests (including under the Digital Millennium Copyright Act — see our DMCA Policy) once appropriate documentation and grounds are provided. We cooperate with legitimate law enforcement inquiries and may preserve or disclose relevant content or data as required by law. Known or detected CSAM is reported to the National Center for Missing and Exploited Children (NCMEC) or other appropriate authorities.

7. Repeat Offenders

We maintain records of Policy violations. Depending on severity, users may be immediately and permanently banned for serious violations (including any attempt to generate content prohibited under Sections 1(a)–(c) of the Blocked Content Policy). In less severe cases, users may receive up to one warning; subsequent violations result in permanent account termination.

8. Documentation and Reporting

All removal decisions are documented internally for quality assurance, legal compliance, and policy refinement, and are reflected in the periodic compliance reports we provide to our payment partners as required.

9. Contact

For questions regarding this Content Removal Policy or to submit a removal request, please contact [email protected] or use the "Contact Us" section within the Services.